Terms of Service

**By sending full payment for your commission, you are agreeing to the following terms.

Some of these terms may be changed if discussed with me prior to paying for your commissioned piece.

General Terms

  • All drawings will include a subtle signature that you may not remove.

  • I might record the drawing process and post it on my social media.

  • Prices are subject to change based on demand.

Payment

  • Currency accepted is USD and can be paid through PayPal Invoice.

  • Commissions must be paid 100% before I will start.

  • Please don't send me any payment before I have requested you to send me the payment.

Process and Delivery

  • I will notify you when I have started on your commission.

  • While I'm working on your commission I will send you updates to make sure I make it just right for you!

  • The number of updates depends on the complexity of the work.

  • During the updates, you will see work-in-progress and these images will usually include a watermark and be smaller than the finished piece.

  • The time it takes to finish your commission varies 1-2 weeks depending on factors such as health and the complexity of the commissions. 

  • If anything comes up that will slow the progress of the initially estimated delivery time I will let you know ASAP.

  • Once the piece is finished you will receive the full-resolution image through email. Note that there is no physical product. 

Customer Satisfaction

  • I will do everything I can to make my clients happy!

  • If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.

  • I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.

Refund/Cancellation Policy

  • The buyer is not allowed a refund once I start working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I start it, you can get a full refund.

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all before mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

Communication

  • Good communication is key to having a successful project. If you do not respond to my emails within 7 days of me reaching out for your input or for more info, I will stop work on your commission completely and no refund will be given.

  • If you email me excessively or treat emails like text messages I will request you be more efficient with your emails. If the behavior doesn't change, I reserve the right to stop working on your commission without providing a refund.

Revisions

  • You get 2 rounds of changes on the final commissioned piece included in the price.

  • A fee will be added if you want something major changed on the final drawing - unless a misunderstanding from my side has been made.

  • If you have given approval of the sketch and later wish for me to change something major, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

 

Copyright/Usage Policy

I, Sarah Pollak (the artist), claim the rights to the produced drawing, not the buyer. Therefore I am allowed to use the copyrighted artwork to: 

  • Promote myself with it everywhere

  • Publish books with it (artbooks, etc.)

  • Display it everywhere to my liking (website, social media, etc.)

The buyer is allowed to:

  • Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)

  • Print the artwork and claim the character(s) as their own, but not the artwork itself.

  • Use the artwork to promote themselves. You are not forced to give me credit when you post it but it is very appreciated.

  • Use the artwork on their Youtube channel and in monetized videos as long as the artwork itself is not the main subject for the earnings.

The following is considered copyright infringement:

  • Reproducing/using the copyrighted artwork commercially - means making money off it in any way.

  • Claiming the artwork as your own

  • Removing my signature from the artwork

  • Altering the artwork without my consent

  • Using the artwork to train AI

What You Get

  • Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)

  • Sketches and/or final sketches that you must approve before I continue the work

  • Insight and involvement in color plan (depending on the complexity of the commissioned piece)

  • One Full-resolution file (approx. at 300 DPI) of final drawing. Final file formats are usually PNG or JPG.